Customer Service

Shipping & Delivery
For the month of Auguest we will be shipping ALL PRODUCTS within 1 buisness day. All orders are subject to inventory supplies.
Privacy & Security
HQ Packaging prides itself in discrete ordering as well as customer service. The website itself is protected by SSL certificate protection.
Returns & Replacements
Returns accepted within 14 days, if the product is defective or damaged.
Returns accepted within 7 days, if the customer changes their mind on the product, customer pays for shipping and a 5% restocking fee.
Replacements accepted within 14 days for store credit.
Ordering
           HQ Packaging has a easy to use ordering system as well as a easy check out system. We accept most forms of payments as well     as paypal, checks and various credit cards. 
Payment, Pricing & Promotions
We offer a 3% small discount on cashiers checks or direct wire transfers, please contact customer service to inquire about this payment method.Occationally we offer special promotional rates ie: if you see us at a trade show or you receive a protional discount code usable in our check out.
Viewing Orders
           Register on our website to view past orders placed. All orders placed on the website will send a copy of the purchase order to the email address registered during check out.
Updating Account Information
Please feel free to log into the website and update all account information. If you have any trouble updating information please email us at info@hqpackaging.com or call our customer service department.